FAQ

Frequently Asked Questions

SHIPPING

Where do you ship?

Currently we only ship to Canada & US

Do you offer FREE SHIPPING?

We offer FRE unstracked SHIPPING on orders $20 or less, shipped through Canada Post safely but this means without insurance or tracking number.

Spend $75+ and enjoy FREE SHIPPING with tracking

When will I get my package?

All our pieces are available and ready to ship usually 24 hours after payment confirmation.

-Delivery estimates: 7-14 business days

Upgrades Shipping Available

How do you handle returns and refunds?

We offer a 100% money back guarantee on all unworn, unaltered and undamaged items. Return costs are customers responsability. Please check our Return Policy for more information and to start the return process.

Gift wrapping and packaging

Your jewelry will arrive in a beautiful gift box and ready to give as a gift. If your purchase is a gift for someone else, please let us know and we will be happy to add a card with your personalized message. Gift wrapping and additional cards are all free of charge!

Do you take personalized and custom orders?

We’re happy to accept custom orders for color and chain size adjustments to suit your needs. Please contact us at @contact@misbonito.com 

 

MATERIALS

What are Miyuki beads?

Miyuki is a Japanese bead manufacturer. The variant we most use is called Miyuki "Delica" beads which are one of the world's most famous beads. They are tiny and of very high quality, there are tons of colors to choose from, and they are uniform in size, making them very attractive and interesting to work in a pattern and giving a neat and beautiful finish.

​What is the difference between artistic wire 18 gauge and 20 gauge, Brass and 14K gold filled?

​Artistic wire is basically colored copper wire used for jewelry and crafts. Artistic Wire uses an exclusive enamel coating that resists tarnishing, chipping, and peeling. It comes in several gauges and colors. The gauge is based on the thickness of the wire. The more gauges the less thickness. I use 20,22 and 24-gauge wire to wrap crystals and beads.

Brass is a yellow alloy of copper and zinc.
It resembles gold in color.
and it is nickel-free

14K Gold Filled :

14k gold filled is a solid layer of 14kt gold pressure bonded to a brass base metal. Gold-filled jewelry is durable and tarnish-resistant, hypoallergenic, and the perfect alternative to solid gold. We use 14k gold-filled ear wire for my earrings.

​18K gold plated:

​Gold plating is the process of applying a thin layer of gold onto the surface of another metal which is often silver copper or brass. This process is done through a chemical treatment and several different gold plating types are used in various industries depending on the use of the product being manufactured or produced. In jewelry, most pieces are silver or brass metal covered with a layer of Gold plating.

 

Care instructions:

To keep your jewelry looking its best:

  • Remove your jewelry before bed.
  • Avoid contact with perfume and lotions.
  • Do not wear jewelry when doing exercises.
  • Store your jewelry in a dark cool place.
  • Clean your jewelry regularly using a soft cloth.
  • Take it off when swimming, do not immerse your jewelry in water.

How do I report an error on the website

We are human and human make mistakes. We appreciate any feedback and we are happy to hear your suggestions.

 

For aditional inquiries or concerns please reach out to us at contact@misbonito with your request. 

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Thank you!

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