FAQ
Frequently Asked Questions (FAQ)
SHIPPING
Do you ship internationally?
Currently we only ship to Canada & US
Do you offer local pick up in Winnipeg?
Yes! If you’re in Winnipeg, MB, we can arrange a local pickup. Contact us at contact@misbonito.com for details.
Do you offer FREE SHIPPING?
We offer FREE unstracked SHIPPING on orders $20 or less, shipped through Canada Post safely but this means without insurance or tracking number.
Spend $75+ and enjoy FREE SHIPPING with tracking
When will I get my package?
All our pieces are available and ready to ship usually 24 hours after payment confirmation.
-Delivery estimates: 7-14 business days
Upgrades Shipping Available
How do you handle returns/exchanges and refunds?
We offer a 100% money back guarantee on all unworn, unaltered and undamaged items. Return costs are customers responsability. Please check our Return Policy for more information and to start the return process.
Can I send Misbonito jewelry as a gift?
"Absolutely! Your jewelry will arrive in a beautiful gift box and ready to give as a gift. If your purchase is a gift for someone else, You can also add a personal message at checkout!. Gift wrapping and additional cards are all free of charge!
If you are away or if you are not sure what to give. Don't worry! We got you. We also offer GIFT CARDS with different amounts so your friend or loved one can choose themselves.
Do you take personalized and custom orders?
We’re happy to accept custom orders for color and chain size adjustments to better suit your needs. Please contact us at contact@misbonito.com
MATERIALS
Which beads do you mostly use?
We use mostly Miyuki beads but also regular Czech seed beads
What are Miyuki beads?
Miyuki is a Japanese bead manufacturer. The variant we most use is called Miyuki "Delica" beads which are one of the world's most famous beads. They are tiny and of very high quality, there are tons of colors to choose from, and they are uniform in size, making them very attractive and interesting to work in a pattern and giving a neat and beautiful finish.
Which type of pearls?
Freshwater pearls are cultivated in farms located in freshwater rivers, lakes or pond
What is the difference between artistic wire 18 gauge and 20 gauge, Brass and 14K gold filled and which other materials do you use?
| Stainless Steel |
14K Gold Filled |
18K gold plated: |
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We sometimes use 304 or 316 Stainless steel which are a type of steel alloy that resists corrosion, primarily due to the presence of chromium.
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14k gold filled is a solid layer of 14kt gold pressure bonded to a brass base metal. Gold-filled jewelry is durable and tarnish-resistant, hypoallergenic, and the perfect alternative to solid gold. We use 14k gold-filled ear wire for my earrings. It won't tarnish
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Gold plating is the process of applying a thin layer of gold onto the surface of another metal which is often silver copper or brass. This process is done through a chemical treatment and several different gold plating types are used in various industries depending on the use of the product being manufactured or produced. In jewelry, most pieces are silver or brass metal covered with a layer of Gold plating. It may tarnish overtime. |
| Artistic Wire | 925 Sterling Silver | Brass |
| Artistic wire is basically colored copper wire used for jewelry and crafts. Artistic Wire uses an exclusive enamel coating that resists tarnishing, chipping, and peeling. It comes in several gauges and colors. The gauge is based on the thickness of the wire. The more gauges the less thickness. We use 20,22 and 24-gauge wire to wrap crystals and beads. It won't tarnish. | 925 sterling silver is an alloy that consists of 92.5% pure silver and 7.5% other metals, usually copper, to increase its strength and durability. keep in mind that Sterling silver may tarnish over time. |
Brass is a yellow alloy of copper and zinc.
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Care instructions:
To keep your jewelry looking its best:
- Remove your jewelry before bed.
- Avoid contact with perfume and lotions.
- Do not wear jewelry when doing exercises.
- Store your jewelry in a dark cool place.
- Clean your jewelry regularly using a soft cloth.
- Take it off when swimming, do not immerse your jewelry in water.
Do I need to register to place an order
NO. You can absolutely place an order without having to registe. However, our main goal is to have you as a loyal customer, therefore we encourage you to register in order to save time in the future.
How do I report an error on the website
We do our best to keep the website updated and accurate, however, we are humans and human make mistakes... Therefore, we look forward to any feedback you may have and we are happy to hear your suggestions.
For aditional inquiries or concerns please reach out to us at contact@misbonito with your request.
Thank you!